We want you to be completely satisfied with your purchase. Please read this policy carefully before returning any item.

1. Eligibility for Returns

You may return unused, unopened products within 14 days of receipt for a refund.

Items must be:

• Sealed in original packaging

• Undamaged and unused

• Accompanied by proof of purchase

2. Items Not Eligible for Return

We cannot accept returns on:

• Opened or used CBD products

• Products returned more than 14 days after delivery

• Gift cards or promotional items

3. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Notify us within 72 hours of delivery

• Include clear photos of packaging and product

• We’ll offer a replacement, store credit, or refund

4. Refund Process

• Refunds are processed within 5–10 working days of return approval.

• Refunds will be made to the original payment method.

• Shipping charges are non-refundable unless the item was faulty or incorrect.

5. Return Instructions

To start a return, contact: hello@CBDream.co.uk

Please include your order number and reason for return. Do not send returns without confirmation.